1. Introduction
At PawfectClip, operated by Lone Star Holdings, LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.
2. Information We Collect
We collect the following types of information:
Account Information
- Name, email address, phone number
- Business information (for grooming shops)
- Login credentials (securely hashed)
Pet Information
- Dog photos and grooming style preferences
- Breed, name, and basic pet details
- Grooming history and notes
Payment Information
- Payment card details (processed securely through Stripe)
- Billing address and transaction history
- We DO NOT store complete payment card numbers on our servers
Usage Data
- Device information, IP address, browser type
- App usage patterns and feature interactions
- Error logs and performance data
3. How We Use Your Information
We use your information to:
- Provide and improve the PawfectClip service
- Process payments and manage subscriptions
- Facilitate communication between pet owners and groomers
- Send important service updates and notifications
- Analyze usage patterns to enhance user experience
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Storage and Security
Your data is stored securely using industry-standard encryption:
- Storage: Data is stored on secure Firebase servers with encryption at rest
- Transmission: All data is encrypted in transit using HTTPS/TLS
- Access Controls: Strict access controls limit who can view your data
- Backups: Regular encrypted backups ensure data recovery capability
5. Data Sharing
We never sell your data. We only share information in the following limited circumstances:
- Between Users: Pet owners can share grooming photos with their selected groomers
- Service Providers: Limited data shared with Stripe (payments) and Firebase (hosting)
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In the event of a merger or acquisition, with proper notification
6. Your Rights
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data (subject to legal retention requirements)
- Portability: Export your data in a common format
- Opt-Out: Unsubscribe from marketing communications
- Restriction: Limit how we process certain data
To exercise these rights, contact us at privacy@pawfectclip.com
7. GDPR & CCPA Compliance
We comply with the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for California residents. This includes rights to data access, deletion, and portability as outlined above.
8. Cookies and Tracking
We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookie settings through your browser, though this may limit some functionality.
9. Children’s Privacy
PawfectClip is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. We will not accept or store any images that contain children under the apparent age of 13.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance.
11. Contact Us
For privacy-related questions or concerns, contact us at:
Email: privacy@pawfectclip.com
Address: Lone Star Holdings, LLC, [Business Address]
